Lifetime Support Guarantee

We believe wholeheartedly in our methods which is why we back them up with a Written Lifetime Support Guarantee. You pay a one-time fee for your initial lesson where our unique training system is imparted. All required follow up visits are ‘free of charge’ other than where a ‘travel fee’ is specified.  Your ‘one-time fee’ covers continued support via follow up visits, phone, remote video conferencing and/or email.  Please follow the prescribed plan our behaviour therapists specify for your dog(s) and your Bark Busters Guarantee ensures that your trainer will be there to assist you at any point in your dog's life if problems reoccur or even if a new one emerges.

• Service Guarantee: Our Life of the Dog Support Guarantee is unique to Bark Busters. You only pay once (except where a travel fee is stipulated). Our Guarantee states the owner agrees to carry out the training instructions as prescribed by their Bark Busters Therapist to achieve the desired results. The guarantee is a support guarantee and does not guarantee to resolve the behaviour problems that you are experiencing with your dog(s) but every effort will be undertaken.  Clients like the peace of mind this Guarantee provides them as it allows them to contact their Bark Busters Therapist for advice, Zoom check-ups and revisits where a need is identified, or if a problem arises with training.
• Guarantee Moves With The Dog: If for any reason the dog needs to be re-homed, the remaining term of the Guarantee passes to the new owner for a nominal Transfer fee. With the Written Lifetime Support Guarantee the new owner will be trained and receive the benefits of the Guarantee for the Life of the Dog.
• Guarantee Moves With The Owner: If the owner moves to another location, the Guarantee continues to be valid for the Life of the Dog. If there is a Bark Busters Therapist in reasonably close proximity, services will be provided at no charge, however a travel fee may apply. If there is no trainer in an area Bark Busters will reserve the right to provide assistance by phone, remote video conferencing and/or email.
• Limitations of Cover: The Guarantee is not a Money Back Guarantee. The guarantee does not entitle you to a fixed number of lessons or a schedule of lessons. The guarantee is valid only when payment is received in full. You understand that it is your responsibility to ensure that the training instruction is implemented and that your guarantee may be terminated if key members of the household fail or refuse to implement and follow the training daily. Your support guarantee may be terminated if we reasonably believe that any key members of the household fail to implement and follow the training daily, or if we reasonably believe your dog is being mistreated in any way. We may terminate the support guarantee if, despite several follow up sessions, the same problems persist and we, in our reasonable opinion, identify that the training instructions are not being followed as prescribed and consider that no further lessons will alleviate the relevant behaviours or problems. Your support guarantee will be terminated if you tell us that you no longer wish your trainer to return. The Guarantee may not be transferred to another dog. If the dog of the original service is euthanised, dies or is returned to the breeder, the Guarantee would be rendered null and void. If the owner adopts an alternative form of training without prior discussion with their Bark Busters Therapist this will render the Guarantee null and void.  All training advice must be adopted by the owner in order for the Guarantee to remain valid.
• In Writing:  Following the initial session clients will be provided a receipt electronically. When payment is received in full this 'Proof of Purchase' will activate the Bark Busters Support Guarantee. A copy of our Written Lifetime Guarantee will also be supplied, outlining in writing all the terms and conditions which must be adhered to for continuing with the Life of Dog Support Guarantee.
• Backed Up: The Bark Busters Life of the Dog Support Guarantee is backed by the world's largest dog training company. Copies of the guarantee receipts are retained by Bark Busters head office.
• Over 35 Years of History: Bark Busters has grown to be the largest dog training company in the world, with over 1 million dogs trained. The guarantee has been part of the company since 1989 when company founders, Danny and Sylvia Wilson, decided that it would help to significantly reduce the number of dogs that were being euthanised and provide customers peace of mind for many years. The company is expanding in Australia, and internationally, and can be counted upon to fully honour its guarantee.

You can get in touch with your local trainer for pricing information or if you require any assistance by calling us on 0800 167 710 or by email.