Keith first made sure he understood my dog's behaviour and then patiently explained so many things related to dog behaviour, in order for me to understand the reason behind the behaviour, which was very helpful. He took his time and was not rushed, which gave the needed time to ask questions and discuss things.
Thank you Tania. I try to make sure people understand the 'why' of a dogs behaviour and then the 'how' of addressing it is easier, and it's easier to be persistent and consistent which are critical. I appreciate your feedback, it's great to know my approach is appreciated. Cheers. Keith